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For a full list of all the rules for activities, including information about cookies, privacy, and how to handle data, please see the official overview linked in the main menu.
Users can fund their profile using multiple supported payment solutions such as credit cards, e-wallets, prepaid vouchers, and bank wires. Each method features its own processing speed and allowed amounts, typically starting from €10 per transaction. Confirm details in the payments menu before choosing an option to ensure compatibility with your preferred currency and platform restrictions.
Funding your balance is instantaneous through most digital systems. Identity verification may be requested, particularly for initial top-ups above €2,000, or if your chosen banking tool requires ownership proof. Additional checks may apply to specific jurisdictions. Once confirmed, balance updates appear in your account dashboard.
The minimum withdrawal threshold generally begins at €20. Maximum daily, weekly, and monthly caps may be imposed depending on user status and regulatory mandates: for regular profiles, up to €20,000 monthly is allowed, with higher tiers available for VIP participants. Before any money can be released, Know Your Customer checks must be done. Requests are handled within 24 hours on regular business days, but the actual transfer times depend on the provider. For example, e-wallets may be credited right away, while bank transfers can take up to five business days.
If your profile has active promotional credit, make sure you follow all the rules for using it and turning it over before you ask to withdraw it. Attempts to cash out before fulfilling these requirements will result in a pending status or possible forfeit of bonus-related winnings. Review bonus particulars under your account’s promotions log to avoid unnecessary delays.
Using third-party payment methods over and over, having different personal information, or having strange transaction patterns may cause financial services to be temporarily suspended while more investigation is done. Use only verified methods that are registered in your name to avoid problems. If you need help with any part of the payment process, want to know about the most recent payment details, or want to know about any region-specific restrictions, please visit the dedicated cashier section or contact us through the official support channels.
To get the most out of special offers, you need to know how promotional funds and the playthrough conditions that go along with them work. Most incentives come with rules about how many times you have to bet the credited amount before you can ask for a payout.
You may need to bet a certain amount (like 25x or 40x) before you can transfer credits or winnings from free spins. For example, if you get a $100 bonus at 35x, you have to meet $3,500 in qualifying stakes first.
Not all activities help you make progress in the same way. Most slots count 100%, but classic table games like blackjack and roulette often only add 10% or even 0% to the total. Always check the specific chart that lists the eligible entertainment and their values.
When you use promotional funds, there is usually a limit on how much you can bet in each round (for example, $5 or the same amount in other currencies). Exceeding this figure may void related credits or winnings.
Rewarded offers and their playthrough requirements are granted for a limited time (often 7, 14, or 30 days). Failure to meet these deadlines typically results in forfeiture of remaining balances or winnings.
Certain offers require entering a specific code at the time of deposit to activate. Always enter the correct promo code to avoid missing out on anticipated benefits.
Attempting to remove funds before clearing the required playthrough will usually result in loss of remaining promotional funds and related winnings. Always complete the stipulated playthrough before submitting any payout requests.
To get the most out of the incentives you have, check the wagering multipliers that come with each campaign before you agree to it. Choose activities with the highest contribution rates so you can finish them faster. You can keep an eye on expiration dates through your profile dashboard or promotional alerts. If you see any problems with playthrough tracking, get in touch with support. Checking the official rules for promotions often helps make the experience smoother and keeps you from losing rewards by mistake. Always look at the dedicated offer page for the most recent information on each campaign.
All members can play games that have been approved for fairness and randomness. Following independently verified software makes sure that every round has real, unpredictable results. Members can ask for detailed information about their account activity and game rounds at any time. Audit logs are kept and can be looked at if a valid request is made and identification has been verified.
If you think someone is colluding, using unfair tactics, or having problems with their software or financial transactions, please report it directly to support using the contact information provided. Submitting supporting documents, such as screenshots or transaction references, on time speeds up the review process. Users will not try to cheat, use automated scripts, or take advantage of bugs. Accounts that are found to be using dishonest methods will be suspended right away and may lose their balances.
You have 30 days from the date of the incident to bring up any disagreements about results or money transactions. Claims made after this time may not be looked at. We look at each case fairly, using session records, wager histories, and video evidence as references. If the members can't agree on a solution internally, they can take the issue to the appointed independent adjudicator. All parties must follow the results given by these third parties. Contact information for alternative dispute resolution (ADR) bodies is displayed on the responsible gaming section. Continued participation implies consent to follow established fair play policies. Violations subject users to closure of profiles, withholding of contested winnings, or legal proceedings where appropriate.
All personal information provided during registration, account management, transactions, and communication is encrypted via SSL and stored on secure servers located within the European Economic Area. Only staff members with security clearance are allowed to look at personal records. We check our internal access logs on a regular basis to make sure that no one is using them without permission.
Regulatory frameworks for age verification, anti-money laundering, and fraud prevention require user identification, address, and contact information. Never save payment information, like credit card numbers or e-wallet credentials, in plain text. We don't collect biometric or behavioural data. Before sending marketing messages, you need to give your permission. Users can manage their email, SMS, or other communication preferences anytime from the account dashboard or by contacting customer support.
Transaction history, betting activity, and self-exclusion requests are processed strictly for compliance and customer service purposes, not for external marketing or resale. No information is shared with third parties that aren't involved. Sometimes, information can only be given to regulatory bodies, banks, or the police when the law says it has to be. When an account is closed, all of the personal information linked to it is kept only as long as the law requires (usually up to five years). After this time, all records are safely destroyed.
You can ask for access to, correction of, deletion of, or portability of your personal data by email or support chat. Before processing any such request, identity verification is required. We check the security of our data every three months. The software platform is compliant with GDPR, ISO/IEC 27001 standards, and remote gaming authority guidelines. As part of the incident response procedures, any detected breach is reported right away to the affected users and the appropriate authorities.
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